Knowledge Base
The Knowledge Base is build up over time. In the Knowledge Base selected cases and their solution descriptions are stored for knowledge sharing within the company.
The Knowledge Base can be used by the Service Desk employee to search for solutions regarding a specific case.
A well-developed Knowledge Base contributes to a higher efficiency and user satisfaction thanks to the opportunity to solve cases faster.
The Knowledge Base can be used by the Service Desk employee to search for solutions regarding a specific case.
A well-developed Knowledge Base contributes to a higher efficiency and user satisfaction thanks to the opportunity to solve cases faster.
