Infrasoft

The integrated reports give a survey of all the requests which have been handled in the Nilex Service Desk system. Also it can work as documentation for a given case. The company itself have to set up the standard for the reports.
 

On the basis of the information that exits in the system it is possible to make different graphs of distribution. In this tool the company can put on criterion and filters which decide the content of the reports.

It is possible to make reports and graphs on distribution of registered requests such as contact person, case type, category, arrival, status, priority, customer etc.

Reports help identifying issues within the organisation or in the infrastructure. On the basis of trustworthy documentation the management are able to schedule, prioritize investments and organise projects on a much higher security level.

Usually a great customer service is defined by customers receiving the service level that they are expecting. With Nilex SLA it is possible to document that the expected service level is followed.

SLA gives the company reports and statistics on customer agreements, escalations and service levels.