Case Change

Service Desk employee will realise that sometimes the incoming cases result from the same cause. In these situations it is very important that the employee is able to link the cases so he can create an overview of the incoming reports.

Linking cases:

Create an overview of the size of request regarding the same Root Cause
Send out status mails to all stakeholders in the chain
Close all cases in the chain automatically when the Root Cause problem is solved
Send out mails automatically to all in the chain when the solution is found