Infrasoft

Automatic Routing helps Service Desk to find the dispatcher function. With Automatic Routing you can set up standard rules for routing/dispatching in the system. In this way a case will be registered with a case type and category so that it automatically will be routed to a specific group or technician.

During this process the Automatic Routing can place priority, classification and automatically attach a document on a given case. Automatic Routing gives time to the specific technician.