ITIL Processer
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Active Directory Integration
Nilex Service Desk is connected to Active Directory, NDS or e-directory to automatically retrieve information about the company's employees and its system users.
It is information such as username, first name, last name, phone, cell phone, email, department, etc.
It is information such as username, first name, last name, phone, cell phone, email, department, etc.
Automatic update of user information
Active Directory Integration is an automatic way to ensure that the master data always is updated in the Service Desk. This means that the IT department doesn’t have to use time to update information manually.
- Automatically import of users from Active Directory
- Changes on users will be updated automatically
- Automatic creation/maintenance of the customer structure
- The users that are deleted or inactivated in Active Directory will automatically be deleted
Automatic user import and update makes it easy and fast to search for end-users in Service Desk and connect them to a new case. All of the users contact information will automatically be assigned the case.
