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Nilex ITIL v3 Certificeret i 6 processer af PinkVerify
NilexPlus er i februar 2009 blevet ITIL v3 Certificeret i 6
processer af Pink Elephant. Det betyder at NilexPlus nu er
kompatibelt med ITIL framework v3 (IT Infrastructure
Library) og understøtter ITIL v3 Best Practise.
Læs mere på PinkVerify hjemmeside
Incident Management
Records, classifies, tracks and closes all incidents in
controlled and consistent manner. This allows operational
service levels to be restored as quickly as possible and
helps to reduce the number of new incidents.
Problem Management
The identification, investigation and classification of
problems is a key role in IT Service Management. It pro-
actively reduces incident volumes and continually improves
the underlying IT infrastructure.
Change Management
The role of Change Management is to provide a consistent
approach to evaluating and implementing any change to the
IT infrastructure. It allows you to assess the impact, risk
and resource requirments associated with proposed changes.
Configuration Management
This provides the crucial foundation for Incident, Problem
and Change Management. It records, audits and tracks all
configuration items in the IT infrastructure and their
relationships from purchase to obsolescence.
Service Level Management
SLA hjælper IT-afdelingen med at yde korrekt rådgivning og
service til kunderne. Desuden vil SLA eskalering hjælpe
servidesken til at få løst opgaverne indenfor de definerede
tidsrammer.
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